Table of contents
What you see
Your tracking page shows that the delivery did not succeed, and the section What happens next tells you who to contact: the sender of your parcel, who has the detail of every item and can arrange what comes next.
If the delivery was postponed because the driver became unavailable, you receive a message saying the carrier will contact you to arrange a new time slot.
What to do
1. Contact the sender of your parcel (the shop or company you ordered from).
2. Agree on a new delivery day, or on another solution (pickup, return).
3. When the new delivery is planned, you receive a message again, and the tracking link when the driver is on the way.
To avoid a missed delivery
Check that the sender has your right phone number: the messages go to that number.
Give access instructions (door code, floor, buzzer) when you order: the driver sees them.
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