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Dropioo Getting Started Guide
A step-by-step guide to help new users create their Dropioo account, complete onboarding, and set up their workspace for first use.
Creating Order
A step-by-step guide explaining how to create a delivery order using the order form, complete the required information, and save the order successfully.
Creating Orders by File Import
This process describes how to create one or multiple orders by importing a file into the system. It explains how to prepare the import file, upload it, review the imported data, resolve any validation errors, and confirm the creation of the orders.
Route Planning Process
Learn how to plan and optimize delivery routes in Dropioo. This guide explains how to create a route plan, assign orders to drivers, optimize itineraries, and review the generated routes to improve delivery efficiency and reduce travel time.
Order Dispatch Process
Learn how to dispatch orders in Dropioo. This guide explains how to assign orders to drivers, manage dispatch operations, monitor assignments, and ensure efficient delivery execution.
Creating a Warehouse
This guide explains how to create a warehouse in Dropioo. It covers entering warehouse information, defining the location, configuring settings, and saving the warehouse for inventory and logistics operations.
Creating a car
This guide explains how to create a car in Dropioo. It covers entering the car's information, configuring its specifications and capacity, assigning operational settings, and saving the car for delivery and route optimization.
Creating a Driver
This guide explains how to create a driver in Dropioo. It covers entering the driver's personal and contact information, assigning skills and availability, linking the driver to operations, and saving the profile for route planning and delivery management.
Creating Skill
This guide explains how to create skills in Dropioo. It covers adding new skills, defining skill details, assigning skills to drivers, and managing them to support efficient task assignment and route planning.
Managing Services
Learn how to create, manage, edit, search, and export services in Dropioo. This guide explains how to configure additional services, update existing records, and efficiently manage service offerings from the Services module.
Billing process
Step-by-step guide to viewing your subscription plan, managing your payment methods, and tracking your billing history on Dropioo. Covers the current plan, adding a credit card, and reviewing invoices.
Dropioo Merchant Platform User Guide 1
Learn how to use the Dropioo Merchant platform to manage orders, track shipments, and configure your account. This guide provides step-by-step instructions for all the key features available to merchants.
Dropioo User Guide – Merchants
This guide explains how to view your list of merchants, invite or add a merchant partner, and process partnership requests received on Dropioo. By the end of this article, you will know how to locate a merchant, understand their status, and move a pending request forward.
Dropioo Merchant Platform User Guide 2
Learn how to use the Dropioo Merchant platform to manage orders, track shipments, and configure your account. This guide provides step-by-step instructions for all the key features available to merchants.
Dropioo Merchant Platform User Guide 3
Learn how to use the Dropioo Merchant platform to manage orders, track shipments, and configure your account. This guide provides step-by-step instructions for all the key features available to merchants.
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