At Dropio ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our delivery optimization and route planning platform, including our website (dropio.ca), mobile application, and related services (collectively, the "Services"). This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.
We collect the following types of information:
Account Information: When you register for an account, we collect your business name, contact information (e.g., name, email, phone number), billing information, and payment details.
Order Information: When you create orders, we collect customer details (e.g., customer name, phone number, email, delivery address, latitude, longitude), time windows, order type, priority, required skills, labels (e.g., HAZMAT_DELIVERY), and comments.
Driver Information: For drivers, we collect full name, phone number, email, license number, working hours, service location area, and skills (e.g., HAZMAT certification).
Usage Data: We collect information about how you use the Services, such as pages visited, features used, and time spent on the platform.
Location Data: For drivers, we collect real-time location data (latitude, longitude) to enable route optimization and tracking. For customers, we collect delivery address coordinates.
We use your information to:
Provide and improve the Services (e.g., route planning, order assignment, driver tracking).
Process payments and manage subscriptions.
Send notifications about orders (e.g., "Your order #123 has been assigned to Jean Dupont").
We do not sell your personal information. We may share your information as follows:
With Service Providers: We share data with third-party providers to operate the Services, such as OpenRouteService for routing, payment processors (e.g., Stripe), and notification services (e.g., email/SMS providers). These providers are contractually obligated to protect your data.
For Legal Reasons: We may disclose your information to comply with Canadian laws, court orders, or government requests (e.g., under the Canada Transportation Act or PIPEDA).
Under PIPEDA and applicable provincial laws, you have the following rights:
Access: You can request access to the personal information we hold about you by emailing privacy@dropio.ca.
Correction: You can request corrections to inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to legal retention requirements (e.g., tax records).
We retain your personal information for as long as necessary to provide the Services and fulfill our legal obligations:
Account and order data are retained for the duration of your subscription and for 7 years thereafter to comply with Canadian tax laws (e.g., Income Tax Act).
Location data for drivers is retained for 30 days for audit purposes, then anonymized or deleted.
We implement reasonable security measures to protect your information, including:
Encryption of data in transit (e.g., TLS/SSL) and at rest.
Access controls to limit who can view your data.
If you have questions about this Privacy Policy or our data practices, please contact our Privacy Officer:
Dropio Privacy Officer
123 Rue de la Gauchetière, Montreal, QC H3B 2M3, Canada
Email: privacy@dropio.ca
Phone: +1 (514) 123-4567
You may also file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.